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report.log.2021-07-02

report.log.2021-07-02 14 KB
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  1. 02/07/2021 18:54:32:239 ERROR - In Progress | session id:sess8078697 | OPPO_IVR_2021:menu1 |  | com.avaya.sce.runtimecommon.SCERuntimeException: Error instantiating promptjava.lang.ClassNotFoundException: chinese.prompts.pro_menutemplete.prompt
    2. 

  2. **** Root Cause 
    3. 

  3. java.lang.ClassNotFoundException: chinese.prompts.pro_menutemplete.prompt
    4. 

  4. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1701)
    5. 

  5. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1546)
    6. 

  6. 	at java.lang.Class.forName0(Native Method)
    7. 

  7. 	at java.lang.Class.forName(Unknown Source)
    8. 

  8. 	at com.avaya.sce.runtime.internal.ClassFinder.getInstance(ClassFinder.java:30)
    9. 

  9. 	at com.avaya.sce.runtime.internal.PromptFinder.load(PromptFinder.java:34)
    10. 

  10. 	at flow.menu1.updatePrompts(menu1.java:140)
    11. 

  11. 	at com.avaya.sce.runtime.Menu.handleRequest(Menu.java:140)
    12. 

  12. 	at com.avaya.sce.runtime.AppDocument.processRequest(AppDocument.java:244)
    13. 

  13. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    14. 

  14. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    15. 

  15. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    16. 

  16. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    17. 

  17. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    18. 

  18. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    19. 

  19. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    20. 

  20. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    21. 

  21. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    22. 

  22. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    23. 

  23. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    24. 

  24. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    25. 

  25. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    26. 

  26. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    27. 

  27. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    28. 

  28. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    29. 

  29. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    30. 

  30. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    31. 

  31. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    32. 

  32. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    33. 

  33. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    34. 

  34. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    35. 

  35. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    36. 

  36. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    37. 

  37. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    38. 

  38. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    39. 

  39. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    40. 

  40. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    41. 

  41. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    42. 

  42. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    43. 

  43. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    44. 

  44. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    45. 

  45. 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
    46. 

  46. 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
    47. 

  47. 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
    48. 

  48. 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
    49. 

  49. 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    50. 

  50. 	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
    51. 

  51. 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    52. 

  52. 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    53. 

  53. 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
    54. 

  54. 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
    55. 

  55. 	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
    56. 

  56. 	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    57. 

  57. 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    58. 

  58. 	at java.lang.Thread.run(Unknown Source)
    59. 

  59.  | Exception stack trace | Error processing request
    60. 

  60.  EXCEPTION> 
    61. 

  61. com.avaya.sce.runtimecommon.SCERuntimeException: Error instantiating promptjava.lang.ClassNotFoundException: chinese.prompts.pro_menutemplete.prompt
    62. 

  62. **** Root Cause 
    63. 

  63. java.lang.ClassNotFoundException: chinese.prompts.pro_menutemplete.prompt
    64. 

  64. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1701)
    65. 

  65. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1546)
    66. 

  66. 	at java.lang.Class.forName0(Native Method)
    67. 

  67. 	at java.lang.Class.forName(Unknown Source)
    68. 

  68. 	at com.avaya.sce.runtime.internal.ClassFinder.getInstance(ClassFinder.java:30)
    69. 

  69. 	at com.avaya.sce.runtime.internal.PromptFinder.load(PromptFinder.java:34)
    70. 

  70. 	at flow.menu1.updatePrompts(menu1.java:140)
    71. 

  71. 	at com.avaya.sce.runtime.Menu.handleRequest(Menu.java:140)
    72. 

  72. 	at com.avaya.sce.runtime.AppDocument.processRequest(AppDocument.java:244)
    73. 

  73. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    74. 

  74. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    75. 

  75. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    76. 

  76. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    77. 

  77. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    78. 

  78. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    79. 

  79. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    80. 

  80. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    81. 

  81. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    82. 

  82. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    83. 

  83. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    84. 

  84. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    85. 

  85. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    86. 

  86. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    87. 

  87. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    88. 

  88. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    89. 

  89. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    90. 

  90. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    91. 

  91. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    92. 

  92. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    93. 

  93. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    94. 

  94. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    95. 

  95. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    96. 

  96. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    97. 

  97. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    98. 

  98. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    99. 

  99. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    100. 

  100. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    101. 

  101. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    102. 

  102. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    103. 

  103. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    104. 

  104. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    105. 

  105. 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
    106. 

  106. 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
    107. 

  107. 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
    108. 

  108. 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
    109. 

  109. 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    110. 

  110. 	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
    111. 

  111. 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    112. 

  112. 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    113. 

  113. 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
    114. 

  114. 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
    115. 

  115. 	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
    116. 

  116. 	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    117. 

  117. 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    118. 

  118. 	at java.lang.Thread.run(Unknown Source)
    119. 

  119. 

  120. 	at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2301)
    121. 

  121. 	at com.avaya.sce.runtime.internal.PromptFinder.load(PromptFinder.java:41)
    122. 

  122. 	at flow.menu1.updatePrompts(menu1.java:140)
    123. 

  123. 	at com.avaya.sce.runtime.Menu.handleRequest(Menu.java:140)
    124. 

  124. 	at com.avaya.sce.runtime.AppDocument.processRequest(AppDocument.java:244)
    125. 

  125. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    126. 

  126. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    127. 

  127. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    128. 

  128. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    129. 

  129. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    130. 

  130. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    131. 

  131. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    132. 

  132. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    133. 

  133. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    134. 

  134. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    135. 

  135. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    136. 

  136. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    137. 

  137. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    138. 

  138. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    139. 

  139. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    140. 

  140. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    141. 

  141. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    142. 

  142. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    143. 

  143. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    144. 

  144. 	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
    145. 

  145. 	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
    146. 

  146. 	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
    147. 

  147. 	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
    148. 

  148. 	at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
    149. 

  149. 	at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
    150. 

  150. 	at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
    151. 

  151. 	at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
    152. 

  152. 	at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
    153. 

  153. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
    154. 

  154. 	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
    155. 

  155. 	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    156. 

  156. 	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    157. 

  157. 	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
    158. 

  158. 	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
    159. 

  159. 	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
    160. 

  160. 	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
    161. 

  161. 	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
    162. 

  162. 	at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
    163. 

  163. 	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    164. 

  164. 	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
    165. 

  165. 	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
    166. 

  166. 	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
    167. 

  167. 	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
    168. 

  168. 	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    169. 

  169. 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    170. 

  170. 	at java.lang.Thread.run(Unknown Source)
    171. 

  171. Caused by: java.lang.ClassNotFoundException: chinese.prompts.pro_menutemplete.prompt
    172. 

  172. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1701)
    173. 

  173. 	at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1546)
    174. 

  174. 	at java.lang.Class.forName0(Native Method)
    175. 

  175. 	at java.lang.Class.forName(Unknown Source)
    176. 

  176. 	at com.avaya.sce.runtime.internal.ClassFinder.getInstance(ClassFinder.java:30)
    177. 

  177. 	at com.avaya.sce.runtime.internal.PromptFinder.load(PromptFinder.java:34)
    178. 

  178. 	... 49 more
    179. 

  179.  | undefined
    180. 

  180. 02/07/2021 18:57:49:018  INFO - In Progress | session id:sess8998793 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting |  |  | undefined
    181. 

  181. 02/07/2021 18:58:19:767  INFO - In Progress | session id:sess2227238 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting |  |  | undefined
    182.