report.log.2021-08-02 18 KB

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  1. 02/08/2021 08:49:05:197 ERROR - In Progress | session id:sess970346 | OPPO_IVR_2021:ser_setNext | | javax.servlet.ServletException: Error instantiating servlet class flow.ser_checkworktime | Exception stack trace | Error processing request
  2. EXCEPTION>
  3. javax.servlet.ServletException: Error instantiating servlet class flow.ser_checkworktime
  4. at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1154)
  5. at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:857)
  6. at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:657)
  7. at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
  8. at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
  9. at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
  10. at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
  11. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
  12. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  13. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  14. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  15. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  16. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  17. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  18. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  19. at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
  20. at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
  21. at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
  22. at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
  23. at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
  24. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
  25. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  26. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  27. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  28. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  29. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  30. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  31. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  32. at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
  33. at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
  34. at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
  35. at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
  36. at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
  37. at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
  38. at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
  39. at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
  40. at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
  41. at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
  42. at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
  43. at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  44. at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  45. at java.lang.Thread.run(Unknown Source)
  46. Caused by: java.lang.ClassNotFoundException: flow.ser_checkworktime
  47. at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1701)
  48. at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1546)
  49. at org.apache.catalina.core.DefaultInstanceManager.loadClass(DefaultInstanceManager.java:525)
  50. at org.apache.catalina.core.DefaultInstanceManager.loadClassMaybePrivileged(DefaultInstanceManager.java:507)
  51. at org.apache.catalina.core.DefaultInstanceManager.newInstance(DefaultInstanceManager.java:124)
  52. at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1136)
  53. ... 41 more
  54. | undefined
  55. 02/08/2021 08:53:35:844 INFO - In Progress | session id:sess6967430 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  56. 02/08/2021 08:55:44:420 ERROR - In Progress | session id:sess8135729 | OPPO_IVR_2021:ser_setNext | | java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig | Exception stack trace | Error processing request
  57. EXCEPTION>
  58. java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig
  59. at flow.ser_setNext.updateBranches(ser_setNext.java:65)
  60. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:93)
  61. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  62. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  63. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  64. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  65. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  66. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  67. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  68. at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
  69. at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
  70. at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
  71. at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
  72. at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
  73. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
  74. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  75. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  76. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  77. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  78. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  79. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  80. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  81. at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
  82. at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
  83. at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
  84. at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
  85. at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
  86. at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
  87. at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
  88. at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
  89. at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
  90. at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
  91. at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
  92. at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  93. at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  94. at java.lang.Thread.run(Unknown Source)
  95. | undefined
  96. 02/08/2021 09:08:32:118 INFO - In Progress | session id:sess6278284 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  97. 02/08/2021 09:13:37:945 INFO - In Progress | session id:sess3013538 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  98. 02/08/2021 09:16:14:230 INFO - In Progress | session id:sess2548106 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  99. 02/08/2021 11:39:25:515 ERROR - In Progress | channel:unknown | OPPO_IVR_2021:Start | | com.avaya.sce.runtimecommon.SCERuntimeException: Unable to get instance of com.avaya.vp.admin.variables.runtime.AdminVariableFactory | Exception stack trace | Error processing request
  100. EXCEPTION>
  101. com.avaya.sce.runtimecommon.SCERuntimeException: Unable to get instance of com.avaya.vp.admin.variables.runtime.AdminVariableFactory
  102. at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2305)
  103. at com.avaya.sce.runtime.SimpleVariable.getVariableFromFactory(SimpleVariable.java:104)
  104. at com.avaya.sce.runtime.SimpleVariable.createSimpleVariable(SimpleVariable.java:140)
  105. at flow.Start.initializeVariables(Start.java:344)
  106. at com.avaya.sce.runtime.Entry.initializeServlet(Entry.java:118)
  107. at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:474)
  108. at com.avaya.sce.runtime.AppDocument.processRequest(AppDocument.java:188)
  109. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  110. at com.avaya.sce.runtime.SCEServlet.doGet(SCEServlet.java:182)
  111. at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
  112. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  113. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  114. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  115. at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
  116. at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
  117. at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
  118. at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
  119. at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
  120. at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
  121. at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
  122. at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
  123. at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
  124. at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
  125. at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:307)
  126. at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  127. at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  128. at java.lang.Thread.run(Unknown Source)
  129. |
  130. 02/08/2021 11:40:06:203 INFO - In Progress | session id:sess3434303 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  131. 02/08/2021 11:40:57:027 INFO - In Progress | session id:sess4991317 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  132. 02/08/2021 11:43:33:186 INFO - In Progress | session id:sess9702957 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  133. 02/08/2021 11:44:47:789 ERROR - In Progress | session id:sess9349106 | OPPO_IVR_2021:ser_setNext | | java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig | Exception stack trace | Error processing request
  134. EXCEPTION>
  135. java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig
  136. at flow.ser_setNext.updateBranches(ser_setNext.java:65)
  137. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:93)
  138. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  139. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  140. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  141. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  142. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  143. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  144. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  145. at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
  146. at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
  147. at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
  148. at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
  149. at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
  150. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
  151. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  152. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  153. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  154. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  155. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  156. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  157. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  158. at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
  159. at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
  160. at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
  161. at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
  162. at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
  163. at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
  164. at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
  165. at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
  166. at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
  167. at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
  168. at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
  169. at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  170. at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  171. at java.lang.Thread.run(Unknown Source)
  172. | undefined
  173. 02/08/2021 12:10:30:495 INFO - In Progress | session id:sess9615366 | OPPO_IVR_2021:AvayaDefaultDisconnectHandler | Default Disconnect Handler | Default connection.disconnect handler caught disconnect, application exiting | | | undefined
  174. 02/08/2021 12:26:44:642 ERROR - In Progress | session id:sess5450977 | OPPO_IVR_2021:ser_setNext | | java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig | Exception stack trace | Error processing request
  175. EXCEPTION>
  176. java.lang.ClassCastException: flow.CMenuItemConfig cannot be cast to flow.CMenuConfig
  177. at flow.ser_setNext.updateBranches(ser_setNext.java:65)
  178. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:93)
  179. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  180. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  181. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  182. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  183. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  184. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  185. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  186. at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:684)
  187. at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:471)
  188. at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:402)
  189. at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:329)
  190. at com.avaya.sce.runtime.SCEServlet.forward(SCEServlet.java:1348)
  191. at com.avaya.sce.runtime.BasicServlet.handleRequest(BasicServlet.java:116)
  192. at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:96)
  193. at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
  194. at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
  195. at javax.servlet.http.HttpServlet.service(HttpServlet.java:641)
  196. at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
  197. at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
  198. at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
  199. at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)
  200. at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)
  201. at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
  202. at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
  203. at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
  204. at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
  205. at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
  206. at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
  207. at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)
  208. at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)
  209. at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)
  210. at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
  211. at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
  212. at java.lang.Thread.run(Unknown Source)
  213. | undefined