using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;

namespace DataPumpWindowsService.Entity
{
    public class InboundAllEntity
    {
        /// <summary>
        /// 城市编码
        /// ALL
        /// SZ
        /// DZ
        /// </summary>
        public string CityCode { get; set; }

        /// <summary>
        /// 城市名称
        /// 两地
        /// 深圳
        /// 济南
        /// </summary>
        public string CityName { get; set; }


        /// <summary>
        /// 报表日期
        /// </summary>
        /// <remarks>YYYYMMDD</remarks>
        public string ReportDate { get; set; }

        ///呼叫总量、接通量、接通率、放弃量、放弃率、工时利用率、20S服务水平、人均通话时长、人均小休时长、人均后处理时长

        /// <summary>
        /// 呼叫总量
        /// </summary>
        public decimal CallsTotal { get; set; }

        /// <summary>
        /// 接通量
        /// </summary>
        public decimal CompletionTotal { get; set; }

        /// <summary>
        /// 接通率
        /// </summary>
        public decimal CompletionRate { get; set; }

        /// <summary>
        /// 放弃量
        /// </summary>
        public decimal GiveUpTotal { get; set; }

        /// <summary>
        /// 放弃率
        /// </summary>
        public decimal GiveUpRate { get; set; }

        /// <summary>
        /// 工时利用率
        /// </summary>
        public decimal UtilizationRate { get; set; }

        /// <summary>
        /// 20S服务水平
        /// </summary>
        public decimal SLAIn20S { get; set; }

        /// <summary>
        /// 人均通话时长
        /// </summary>
        public decimal CallTimeAverage { get; set; }

        //人均小休时长
        public decimal BreakTinmeAverage { get; set; }

        /// <summary>
        /// 人均后处理时长
        /// </summary>
        public decimal AfterCallTImeAverage { get; set; }

        /// <summary>
        /// 当前排队客户
        /// </summary>
        public decimal CurrentQueue { get; set; }

        /// <summary>
        /// 签入
        /// </summary>
        public decimal CheckIn { get; set; }

        /// <summary>
        /// 签出
        /// </summary>
        public decimal CheckOut { get; set; }
    }
}
