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- using System;
- using System.Collections.Generic;
- using System.Linq;
- using System.Text;
- namespace DataPumpWindowsService.Entity
- {
- public class InboundAllEntity
- {
- /// <summary>
- /// 城市编码
- /// ALL
- /// SZ
- /// DZ
- /// </summary>
- public string CityCode { get; set; }
- /// <summary>
- /// 城市名称
- /// 两地
- /// 深圳
- /// 济南
- /// </summary>
- public string CityName { get; set; }
- /// <summary>
- /// 报表日期
- /// </summary>
- /// <remarks>YYYYMMDD</remarks>
- public string ReportDate { get; set; }
- ///呼叫总量、接通量、接通率、放弃量、放弃率、工时利用率、20S服务水平、人均通话时长、人均小休时长、人均后处理时长
- /// <summary>
- /// 呼叫总量
- /// </summary>
- public decimal CallsTotal { get; set; }
- /// <summary>
- /// 接通量
- /// </summary>
- public decimal CompletionTotal { get; set; }
- /// <summary>
- /// 接通率
- /// </summary>
- public decimal CompletionRate { get; set; }
- /// <summary>
- /// 放弃量
- /// </summary>
- public decimal GiveUpTotal { get; set; }
- /// <summary>
- /// 放弃率
- /// </summary>
- public decimal GiveUpRate { get; set; }
- /// <summary>
- /// 工时利用率
- /// </summary>
- public decimal UtilizationRate { get; set; }
- /// <summary>
- /// 20S服务水平
- /// </summary>
- public decimal SLAIn20S { get; set; }
- /// <summary>
- /// 人均通话时长
- /// </summary>
- public decimal CallTimeAverage { get; set; }
- //人均小休时长
- public decimal BreakTinmeAverage { get; set; }
- /// <summary>
- /// 人均后处理时长
- /// </summary>
- public decimal AfterCallTImeAverage { get; set; }
- /// <summary>
- /// 当前排队客户
- /// </summary>
- public decimal CurrentQueue { get; set; }
- /// <summary>
- /// 签入
- /// </summary>
- public decimal CheckIn { get; set; }
- /// <summary>
- /// 签出
- /// </summary>
- public decimal CheckOut { get; set; }
- }
- }
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