InboundAllEntity.cs 2.3 KB

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  1. using System;
  2. using System.Collections.Generic;
  3. using System.Linq;
  4. using System.Text;
  5. namespace DataPumpWindowsService.Entity
  6. {
  7. public class InboundAllEntity
  8. {
  9. /// <summary>
  10. /// 城市编码
  11. /// ALL
  12. /// SZ
  13. /// DZ
  14. /// </summary>
  15. public string CityCode { get; set; }
  16. /// <summary>
  17. /// 城市名称
  18. /// 两地
  19. /// 深圳
  20. /// 济南
  21. /// </summary>
  22. public string CityName { get; set; }
  23. /// <summary>
  24. /// 报表日期
  25. /// </summary>
  26. /// <remarks>YYYYMMDD</remarks>
  27. public string ReportDate { get; set; }
  28. ///呼叫总量、接通量、接通率、放弃量、放弃率、工时利用率、20S服务水平、人均通话时长、人均小休时长、人均后处理时长
  29. /// <summary>
  30. /// 呼叫总量
  31. /// </summary>
  32. public decimal CallsTotal { get; set; }
  33. /// <summary>
  34. /// 接通量
  35. /// </summary>
  36. public decimal CompletionTotal { get; set; }
  37. /// <summary>
  38. /// 接通率
  39. /// </summary>
  40. public decimal CompletionRate { get; set; }
  41. /// <summary>
  42. /// 放弃量
  43. /// </summary>
  44. public decimal GiveUpTotal { get; set; }
  45. /// <summary>
  46. /// 放弃率
  47. /// </summary>
  48. public decimal GiveUpRate { get; set; }
  49. /// <summary>
  50. /// 工时利用率
  51. /// </summary>
  52. public decimal UtilizationRate { get; set; }
  53. /// <summary>
  54. /// 20S服务水平
  55. /// </summary>
  56. public decimal SLAIn20S { get; set; }
  57. /// <summary>
  58. /// 人均通话时长
  59. /// </summary>
  60. public decimal CallTimeAverage { get; set; }
  61. //人均小休时长
  62. public decimal BreakTinmeAverage { get; set; }
  63. /// <summary>
  64. /// 人均后处理时长
  65. /// </summary>
  66. public decimal AfterCallTImeAverage { get; set; }
  67. /// <summary>
  68. /// 当前排队客户
  69. /// </summary>
  70. public decimal CurrentQueue { get; set; }
  71. /// <summary>
  72. /// 签入
  73. /// </summary>
  74. public decimal CheckIn { get; set; }
  75. /// <summary>
  76. /// 签出
  77. /// </summary>
  78. public decimal CheckOut { get; set; }
  79. }
  80. }